Payment and Refund Policy

Last updated: 29 September 2026

Scope of the Policy and Covered Services

This Payment and Refund Policy applies to all purchases and subscriptions made through reportagevx for access to the Course A reporting and visual production platform. The platform provides training and tools covering field preparation, studio reports, camera operation, lighting balance, and smooth workflows for professional news coverage. It covers both one-time course purchases and recurring access plans for professional users based in the United Kingdom. The policy governs all transactions processed via the website and explains rights and obligations under UK consumer law.

Prices, Currencies, Taxes and Additional Charges

All prices on the platform are displayed in British Pounds Sterling. Prices include value added tax at the prevailing UK rate where applicable. Additional charges may apply for premium modules or extended access periods. reportagevx reserves the right to adjust prices for new subscriptions or renewals but existing active subscriptions remain at the original price until renewal. No hidden fees are added after checkout except where expressly notified before purchase.

Accepted Payment Methods, Authorisation and Security

Payments are accepted via major credit and debit cards together with approved digital wallets. All transactions are processed through secure third-party gateways that comply with PCI DSS standards. Payment authorisation occurs immediately upon submission. reportagevx does not store full card details. Users receive confirmation once payment is successfully authorised.

Order Confirmation and Contract Formation

A contract is formed when reportagevx sends an order confirmation email following successful payment. This confirmation outlines the purchased service, access period and terms. Until confirmation is received the order remains subject to acceptance. Digital access credentials are delivered electronically within minutes of confirmation.

Cancellation Rights and Applicable Periods

UK consumers benefit from a 14-day cooling-off period for distance contracts. Cancellation within this period entitles the purchaser to a full refund provided no substantial portion of the digital content has been accessed. Services that have begun with the consumer's prior consent may be subject to proportionate charges. Subscriptions may be cancelled at any time but refunds depend on the timing within the billing cycle.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available for unused access periods where cancellation occurs within the cooling-off window. Non-refundable items include completed modules, downloaded materials and any promotional bundles already redeemed. Access granted after the cooling-off period or after substantial use is generally non-refundable except in cases of proven technical fault on the part of reportagevx.

Step-by-Step Refund Request Procedure

To request a refund the user must email [email protected] with the order number, date of purchase and reason for the request. Supporting information such as screenshots of access issues may be required. Requests must be submitted within the applicable time limits. Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG may also be used for written submissions if preferred.

Inspection, Approval, Rejection and Notification

Each refund request undergoes review within ten working days. reportagevx assesses eligibility against policy criteria and usage data. Approval results in immediate processing while rejection includes a clear explanation. Notification occurs via email to the address associated with the account.

Refund Method, Processing Time and Fund Arrival

Approved refunds are returned to the original payment method. Processing typically completes within five to ten working days although bank processing times may extend this to fourteen days. Users are notified once the refund has been initiated.

Special Rules for Digital Content, Subscriptions and Promotional Offers

Digital content access begins immediately upon purchase and consent to this is given at checkout. Subscription cancellations stop future billing but do not automatically generate refunds for the current period. Promotional offers are subject to their own terms and are non-refundable once redeemed unless otherwise stated.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

Failed payments result in access suspension until resolved. Duplicate charges are investigated and credited where verified. Chargebacks are treated as disputes and may lead to account review. Suspected fraudulent activity triggers immediate account hold and referral to relevant authorities in line with UK regulations.

Mandatory Consumer Rights Under UK Law

This policy does not exclude or limit any rights granted by the Consumer Rights Act 2015, Consumer Contracts Regulations 2013 or UK GDPR. Consumers retain statutory remedies for faulty digital content and services. Any attempt to contract out of these rights is void.

Contact Route, Policy Changes and Last Updated Date

Questions regarding this policy should be directed to [email protected] or via the contact form on the website. reportagevx may update the policy to reflect legal changes with notice provided on the site. The current version remains effective until superseded. All previous versions are archived for reference.